Event and Incident Management Built for Emergency Services
A powerful, intuitive platform that empowers Coordinators to manage incidents effectively and enables field teams to respond faster. Handle any number of incidents, tasks, and people across any geographical area.
Incident Management That Moves as Fast as You Do
Effective Incident Management is about quickly resolving problems when they occur, reducing human suffering and minimising wastage of responding resources. Currently, Incident Management tools are usually siloed, expensive and difficult to integrate with existing ICT.
Our insight is that unlocking more effective incident management comes from allowing information and tooling to be utilised in one simple interface. By providing simplified, data-rich views that are fully customizable, incident managers can work seamlessly with responders to resolve events and incidents more effectively.
We call our Event and Incident Management System "resolve".
Everything You Need to Manage Incidents
Real-Time Incident Management
The Workspace is your command centre. View all incident details, related tasks, assigned resources, intelligence feeds, and event logs in one place. Customise your view to match how you work.
- Incident creation with smart location detection
- Real-time status updates and event logging
- Full audit trail of all actions
- Configurable incident types and subtypes
Smart Task Assignment
Create tasks in seconds. Assign them to individuals, teams, or resources with intelligent recommendations based on location, availability, and capability. Track progress in real-time.
- Quick task creation with minimal required fields
- Smart assignment recommendations
- Configurable progress tracking
- Todo lists and instructions for field teams
Mobile App for Field Teams
The Resolve Mobile App puts everything field teams need in their hands. Get notified of volunteer requests, discover nearby tasks and incidents, receive assignments from Coordinators, navigate to locations, and update progress.
- Map and list views for discovery
- Real-time assignment notifications
- Navigation, form completion, photo and note capture
- Or build your own custom apps with our Open API
Geospatial Intelligence
Resolve was built for organisations that operate across wide geographical areas. Every incident and task is location-aware. View your operations, assets, and other data on the map, search by area, and make decisions based on where things are happening.
- Interactive mapping with multiple data sources
- Location-based search and filtering
- Polygon support for large-area incidents
- POI identification and geocoding
Response Plan Automation
Resolve can automatically present situation-specific response plans. Recommended assets, standard procedures, and checklists appear instantly and dynamically change as the incident progresses.
- Incident-specific response plans from rule-based logic
- Intelligent asset recommendations
- Triggered actions and notifications
- Risk and procedure documentation
Inter-Agency Collaboration
Incident sharing is one of Resolve's groundbreaking features. Share incidents with partner organisations for seamless collaboration, handover, and oversight.
- Configurable trust relationships
- One-step incident sharing
- Controlled visibility and permissions
- Real-time synchronisation
Integration Server
Your organisation already has systems that work. Resolve's Integration Server is a user-friendly interface with a built-in Integrated Development Environment for easily connecting your systems to our API and incorporating custom business logic to Resolve, giving you a more holistic view of your operations without replacing what you've already invested in.
- REST API for bi-directional data exchange
- Manage your integrations and external systems in one place
- Command scripts for automated actions
- Built-in IDE for easy in-house customisation
Two Perspectives, One Platform
For Coordinators
Command and Control Without the Complexity
The Coordinator role is about receiving information, making decisions, and ensuring incidents are handled in a way that minimises harm and resource wastage. The Workspace provides deep incident management without crowding your space with unnecessary complexity.
- Create and manage incidents from a unified workspace
- Assign tasks with intelligent recommendations
- Monitor all active incidents and tasks
- Generate reports and maintain audit trails
- Share incidents with partner organisations
For Field Teams
Clarity in the Field
Field teams are the driving force for incident resolution. Their response times and effectiveness depend on having the right information at the right time. The Resolve Mobile App is designed to empower field teams with what they need, where they need it.
- View assigned tasks and discover new ones
- Navigate directly to task locations
- Complete checklists and capture notes
- Submit forms from the field
- Communicate with Coordinators and other responders
The Benefits of Modern Incident Management
Reduced Response Times
A tool which moves as fast as the user - Resolve's intuitive interface means less time navigating software and more time responding.
Lower Training Requirements
Intuitive design, consistent UI patterns and custom business process support means simpler training, faster adoption, and greater confidence during high-pressure situations.
Complete Audit Trail
Every action is documented as it happens. Automated record keeping is integrated into every incident response, giving you the compliance trail you need without any additional administrative burden.
Flexible Workflows
Resolve adapts to your processes, not the other way around. Configure incident types, response plans, and permissions to match how your organisation actually works — and reconfigure as your needs evolve.
Secure Communications Built In
Resolve integrates seamlessly with MESH for secure inter-agency communications. When your incidents require coordination with other organisations, agencies or Emergency Services, MESH handles the system-to-system messaging while you manage the response in Resolve.
MESH supports any messaging protocol, with built in support for ICEMS and Resolve's own Incident Communication Protocol. No separate systems. No manual data entry. Just secure, reliable communication as part of your incident workflow.
See Resolve in Action
The best way to understand Resolve is to see it. Request a demo and we'll show you how Resolve can transform your incident management.