Secure Messaging for Emergency Services Communications
A trusted, secure messaging hub that simplifies inter-agency communications. Securely route messages through existing networks, handle any protocol including ICEMS, and maintain authenticated encrypted connections - without the complexity and cost of traditional approaches.
The Modern Way to Connect Emergency Services
MESH is a local or cloud-based emergency messaging software that provides strongly encrypted data channels for regulated inter-agency communications. Built specifically for Emergency Services Organisations, MESH modernises system-to-system secure communications while maintaining compatibility with existing infrastructure and messaging protocols.
Traditional inter-agency messaging implementations are expensive, not scalable, complex to operate, and difficult to troubleshoot. MESH changes that. Deploy in hours instead of months. Self-serve configuration instead of vendor dependency. Full ICEMS support including version translation between all supported versions.
MESH is a tool to bring Incident Management Systems together between agencies and across geographical, jurisdictional, and responsibility boundaries. MESH resides in your secure environment and maintains secured and encrypted (AES-256 with ephemoral keys) connections over any network, while maintaining a trust based address book and refusing unidentified communications.
Secure Communications Made Simple
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Encrypted Communications
MESH is designed from the ground up to improve communications security. Zero-knowledge, end-to-end encryption means your messages are protected in transit and at rest.
- AES-256 end-to-end encrypted messaging
- Ephemoral key exhange with identity authentication
- TLS 1.3 support for ICEMS connections
- Dynamic certificate management with expiry warnings
Time to operational
- Day 1Deploy & configure in test
- Week 1Validate in your environment
- Go liveWeeks, not months
Rapid Deployment
Implementing custom protocol messaging in an IMS can take months before testing even begins. MESH can be deployed, configured, and running in test in a single day. With appropriately scoped infrastructure and architecture, the entire deployment-testing-go live process can be measured in weeks, not months.
- Local or cloud-based deployment
- Setup wizard for initial configuration
- Pre-configured security defaults
- Minimal infrastructure requirements
- 09:42:01south_westAmbulanceICEMS 7.0.0 beta
- 09:42:03north_eastFire & RescueRAMP ICP
- 09:42:06south_westSESICEMS 6.0.3
Self-Serve Diagnostics
When something isn't working, you need answers fast. MESH provides powerful self-serve diagnostic tools including real-time message viewing, connectivity checks, and detailed logs.
- Message Firehose for real-time message viewing
- Manual connectivity checks
- Detailed logging and export
- Configuration status monitoring
Address Book Management
Keep track of all your communication partners in one place. Add and manage partner organisation address entries, configure sender and receiver lists, and control who can communicate with your organisation.
- Independent local and central cloud address books
- Accepted sender list management
- IP address and domain filtering
- Easy addition of new connections
Primary link down — rerouted via backup
Built-In Failover
Emergencies don't wait for IT problems to be resolved. MESH includes automatic failover and resilience features that keep you connected even when parts of the network are unavailable.
- Automatic failover to backup connections
- Dynamic route discovery
- Server priority configuration
- Network resilience during disasters
- Parse frame
- Normalise schema
- Re-encode
Complete ICEMS Support
MESH supports all ICEMS version in use today. Advances features include automatic version translation, intuitive diagnostic tooling, message flow monitoring, certificate-based ICEMS encryption, secure message logging and more.
- No forced upgrades when partners change versions
- Individual configuration for each partner organisation
- Support for ICEMS 6.0.2, 6.0.3, 6.0.5, 6.0.7 and 7.0.0 beta
- Effortlessly implement certificate-based ICEMS encryption
Simple Architecture. Powerful Results.
MESH sits between internal systems and external incident communications networks. Messages from your Incident Management System are routed through MESH, which handles encryption, version translation, routing and delivery. Incoming messages follow the reverse path and are vetted pre-decryption, keeping the internal environment secure. The result is a single point of configuration for all your inter-agency communications.
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MESH gatewayA single point of configuration for all inter-agency communications
Battle-Tested in Production
MESH isn't new technology. It's been operating in production since 2020, processing millions of messages for Emergency Services. Our performance testing demonstrates capabilities far beyond real-world requirements.
Why MESH Changes Everything
Faster Onboarding
Get connected to ICEMS networks in weeks instead of months. MESH's simplified deployment means you're communicating with partner agencies faster.
Reduced Costs
No more expensive custom integrations. No forced upgrades when partners change versions. MESH reduces the total cost of ICEMS connectivity.
Simplified Operations
Self-serve configuration and diagnostics mean your team can manage connections without vendor dependency. When issues arise, you can troubleshoot immediately.
Future-Proofed
MESH stays current with ICEMS requirements so you don't have to. When new versions are released, MESH is updated—your systems stay stable.
How Organisations Use MESH
Existing Incident Communication Networks
The Challenge: Your organisation needs to connect to an existing incident communication network but traditional implementation is expensive and complex.
The Solution: MESH provides a fast, cost-effective path to existing network connectivity with minimal infrastructure requirements and rapid deployment.
ICEMS Version Translation
The Challenge: Partner agencies are upgrading to new ICEMS versions and you're facing pressure to upgrade too—at significant cost.
The Solution: MESH translates between ICEMS versions automatically, letting you communicate with partners regardless of which version they're running.
Multi-Agency Communications
The Challenge: You need to communicate with multiple agencies, each with different connection requirements and configurations.
The Solution: MESH centralises all your inter-agency connections in one place with a unified address book and consistent configuration approach.
Disaster Recovery
The Challenge: When primary connections fail during emergencies, you need communications to keep working.
The Solution: MESH's built-in failover and dynamic route discovery maintain connectivity even when parts of the network are unavailable.
Complete Incident Management Integration
MESH integrates seamlessly with Resolve for a complete incident management and communication solution. Manage your incidents in Resolve, and when coordination with external agencies is required, MESH handles the secure messaging automatically. The integration means your Coordinators work in one system while communications flow securely to partner agencies. No context switching, no manual message handling.
Ready to Simplify Your ICEMS Communications?
See how MESH can reduce your costs, simplify your operations, and future-proof your inter-agency communications.